General Terms and Conditions / Right of withdrawal 

 

1. Applicability

1.1 These Terms and Conditions of the company Polmann Services, Jorge Polmann (hereinafter referred to as ”Seller”) shall apply to all contracts concluded between an entrepreneur (hereinafter referred to as ”Client”) and the Seller relating to all goods and/or services presented in the online shop of the Seller. 

1.2 An entrepreneur pursuant to these General Terms and Conditions is any natural or legal person or partnership with legal capacity acting in the performance of a commercial or self-employed occupational activity when concluding a legal transaction. For example freelance translators or companies). A consumer within the meaning of these General Terms & Conditions is any natural person who concludes a legal transaction for a purpose that cannot be ascribed to either his commercial or his independent professional activity. 

2. Contract partner 

You contract partner for all orders on Polmann Shop is:

Polmann Services
Jorge Polmann
Zusamstr. 12
86424 Dinkelscherben

The contract is carried out in German language. It applies German right under exclusion of the right of purchase of the Incorporated Nations. For questions, claims and objections you can reach our customer service Mo-Fr. from 9:00h up to 12:00h, telephone number 0049-(0)7321-65915 as well as on the e-mail support@polmannservices.com

 

3. Offer and contract conclusion 

3.1 The product descriptions in the Seller’s online shop do not constitute binding offers on the part of the Seller, but merely serve the purpose of submitting a binding offer by the Client.

3.2 The Client may submit the offer by the online order form integrated into the Seller's online shop. In doing so, after having entered his personal data and by clicking the button finalizing the order process, the Client submits a legally binding offer of contract with regard to the goods and/or services contained in the shopping cart. The Client may also submit his offer to the Seller by telephone, fax, e-mail or postal service.

3.3 The seller may accept the Client’s offer within five days,

  • by transferring a written order confirmation or an order conformation in written form (fax or e-mail); insofar receipt of order confirmation by the Client is decisive, or
  • by delivering ordered goods to the Client; insofar receipt of goods by the customer is decisive, or
  • by requesting the Client to pay after he placed his order.

Provided that several of the aforementioned alternatives apply, the contract shall be concluded at the time when one of the aforementioned alternatives firstly occurs. Should the Seller not accept the Client’s offer within the aforementioned period of time, this shall be deemed as rejecting the offer with the effect that the Client is no longer bound by his statement of intent.

 3.4 The German language is exclusively available for the conclusion of the contract.

 3.5 Only clients in countries of the European Union (EU) except Germany, need to disclose their VAT number prior to shipping. Clients from outside EU don't need to provide their VAT number.

4. Right of withdrawal 

4.1 Withdrawal instruction 

Right of withdrawal 
You can cancel the contract within to 14 calendar days without indication of reasons in text form (e.g. letter, fax, E-Mail) or by return of the goods. The cooling-off period shall begin on the day you receive this instruction. Observance of the deadline is understood to mean a declaration of the cancellation within the specified period or return of the goods to:

Polmann Services
Jorge Polmann
Zusamstr. 12
86424 Dinkelscherben
 
Withdrawal sequences 
In case of an effective withdrawal the both sides received service are to be refunded. In case you cannot refund the received goods entirely or partially or only in the worst condition, you should pay the indemnification according to the value of goods. This does not apply if the damages of the goods are made by their control - as it could happen in the shop. However, you can avoid a duty of compensation of value if you will not use the product as your property and omitting every action, which impairs their value. The products that can be sent as a package by post have to be sent back. The products which cannot be sent as a package will be fetched. On Obligations for refunding of payments you must fulfil within 30 days after sending of your withdrawal. 

Special Advice: 
Your right of withdrawal expires prematurely, if your contract partner has initiated services prior to the withdrawal deadline upon your expressed consent, or if you yourself requested such service (i.e. downloading and activating Sysfilter software, which could be tested 28 days for free).

5. Price and Shipping costs 

5.1 Prices shown on the product site include the value added tax and other price components. 
5.2 Additional to the indicated prices we compute for the shipping within Germany the delivery costs in accordance with the following Delivery costs list. 
Standard packages starting from a commodity value of 0, - EUR shipment free. 
The delivery costs shall be clearly indicated on the product site, in the shopping basket system and on the order site.

 Valid for Germany: 
- Starting from 0 Euros commodity value- delivery FREE. 
- Up to 150 Euros commodity value only 0.00 Euros. 
- Cash on delivery: with Package delivery only 0.00 Euro. 
- Cash on delivery: with Transport Logistics minimum 0.00 Euros or 0% of commodity value. 
 
Valid (with Package delivery) for countries: 

Austria; The Netherlands; France; Belgium; Luxembourg; Spain; Italy; Great Britain; Denmark; Finland; Greece; Sweden; Cyprus; Portugal; Ireland; Estland; Lettland; Litauen; Tschechien; Slovenia; Slowakei; Hungary.

- Up to 0 kg only 0.00 Euro 
- Cash on delivery is not possible at present

6. Delivery of goods 

6.1 The delivery is made by carriers or the smaller parcels are sent by DHL, UPS or DPD parcel services worldwide. 

6.2 Delivery time amounts to approx. 24 hours. To possibly deviating delivery times we refer on the product site

7. Payment

7.1 Orders can be paid alternatively by prepay or cash on delivery, credit card, PayPal or debit. 

7.2  If you select prepay payment we shall send to you our bank account together with the order confirmation and deliver the goods after receipt of payment. 
7.3  The right to indemnifications is entitled to you only in case your counter claims have validity in the judicial order or are indisputable or recognized by us in written form. 
7.4 You can execute the right of lien only if requirements result from the same contractual relation

8. Property reservation 

Up to the complete payment the goods remain our property.

9. Warranty 

Product warranty for clients is provided in accordance with the current legal regulations. For all defects arisen during the legal warranty period of 1 year from the date of delivery you have the legal right to post execution (on your choice: correction of defect or new delivery) and -by legal conditions - the right to demand a reduction in the purchase price or to return the goods.

 

Further information 

Order procedure 
If you found the desired product, you can put this into your shopping cart by clicking the Button "ADD to basket". You can see the content of your shopping cart at any time without any binding by clicking the Button "Cart" 
You can remove the products at any time by clicking on the symbol (x) "REMOVE". If you want to buy the products in you shopping cart, click the Button "Proceed to checkout". Then please enter your information in the opened window. The necessary information are marked by * symbol. After enter your data please examine it once again. By clicking the Button "CONFITM ORDER" you finish the order procedure. The procedure can be stopped at any time by closing of the Browser window. On the other pages you receive further information, e.g. to correction options

Contract text

The contract text is stored on our internal systems. The general trading conditions you can see at any time on this site. The order information and the general terms and conditions shall be sent to you by email. After conclusion of the order the contract text will be not accessible in internet any more for safety reasons. 
 

Data protection

We use your personal data solely for the purpose of processing the sale. We will share your data with the currier company as much as it is necessary for the delivery of your goods. (Name, Address, possibly Phone number for agree the date of delivery). To complete the payments, if necessary, we forward your payment data to our bank. The data will not be passed to any third parties and will be not used for advertising purposes. After completion of the contract and complete purchase price payment your data will be closed for the further use and will be deleted after expiration of the tax and commercial law regulations.

Polmann Services
Jorge Polmann
St.-Lukas-Str.36
86169 Augsburg

Telephone: 0049-(0)821-74785633 

E-mail: info@polmannservices.com.